Product Leader · AI · B2B SaaS · Mobile · London, ON
I build customer-facing products from problem discovery through launch and scale, combining customer insight, product data, design, engineering, and hands-on building. Founder, VP, and hands-on builder.
3x
User growth at TRIPP
2x
Daily active users
+20%
Kōkua AI engagement
$2.5M+
Contracts as a co-founder
25+
Customer engagements led
Chapter 01 · August 2026 — Present
Lead, Growth
Turning conversational intelligence into business-specific AI workflows that help enterprise teams capture, understand, and act on what their customers and colleagues are saying.
I use the building blocks of the Speak AI platform to design custom application solutions for enterprise customers. The work starts with the workflow: understanding where conversations create friction or untapped value, then shaping focused products for research, sales coaching, meeting assistance, analysis, and productivity automation.
Map the customer workflow and define the outcome that matters
Turn conversation data into clear signals and useful actions
Build tailored applications from a flexible AI platform
Measure adoption, usefulness, and opportunities to improve
Chapter 02 · 2022 — July 2026 · Remote
A multi-platform wellbeing product for millions, turning research, customer behavior, and product signals into experiences that help people feel better.
TRIPP is where I developed the deepest part of my product practice. I instrumented new features, built dashboards around the events that mattered, and studied sessions, engagement, retention, and customer feedback to understand how people actually used the product. Those signals shaped roadmap decisions, interface improvements, growth experiments, and launches across mobile, headsets, phone, and text. I progressed through three roles while leading product, AI, and technology operations across an ecosystem used by millions. The goal was always the same: create the best possible user experience and find the moments that could feel genuinely magical.
Role 01 · 2025 — July 2026
Owned product, AI, and technology operations across TRIPP's multi-platform ecosystem. Used product and business signals to guide revenue-driving priorities, and rebuilt the B2B workflows and product strategy from the ground up.
Role 02 · 2023 — 2025
Launched and scaled Kōkua AI across voice, conversational interfaces, safety, and fallback systems. Established a monthly multi-platform release rhythm, led AI adoption across engineering, support, and operations, and partnered with Apple, Sony, Google, Meta, and Unity. Relaunched the mobile app with a complete monetization strategy and used behavior data to keep improving the experience.
Role 03 · 2022 — 2023
Defined product strategy, measurement plans, project management frameworks, user flows, and technical requirements. Instrumented features and built reporting that made customer behavior visible to the team.
Inside TRIPP · Measured Product Spotlight
A conversational wellbeing coach improved through continuous measurement, evaluation, and customer insight.
Kōkua means ‘to support’ in Hawaiian. Inside TRIPP, it helps people navigate the product, answers questions in real time, and surfaces relevant guidance through voice, text, and interface actions. I led the product strategy, conversational experience, safety and fallback design, evaluation pipelines, and cross-platform launch. We measured what people did throughout the product, reviewed conversations and direct feedback, and used those signals to improve Kōkua over two years — growing engagement 20% and doubling weekly return usage. You can call or text Kōkua at 1-833-445-6582.
Career Foundations · 03 → 05
Co-founding a software studio, running a customer-facing business, and research reporting: where I learned to own the whole product.
Chapter 03 · 2018 — 2022 · London, ON
A software and product studio I co-founded, taking customers from an ambiguous problem to a shipped product.
As co-founder, COO, and product lead, I led discovery and delivery across 25+ customer engagements. I worked directly with customers to define the problem, scoped and priced the product, sold the work, and shipped it with our design and engineering team. That approach secured more than $2.5M in multi-year contracts. Some projects also became large-scale interactive installations seen by thousands of people around the world.
Chapter 04 · 2019 — 2020 · London, ON
Consolidating hospital research initiatives and using clear data reporting to make their most important outcomes visible.
As Coordinator and Research Manager for Innovation & Research at Parkwood Mental Health, I brought fragmented research initiatives into a clearer reporting system, highlighted the strongest results, and helped teams communicate their impact. Managing sensitive, regulated information taught me to pair analytical rigor with empathy and clear decision-making.
Chapter 05 · 2017 — 2020 · London, ON
A customer-facing venue where usage patterns, repeat visits, and direct feedback shaped what we offered next.
As co-founder and General Manager, I used customer behavior to understand which experiences resonated, which content we should license, and how the offering should evolve. Running the venue, enterprise program, community events, and creator workshops gave me my first hands-on lesson in product-market fit: observe what people choose, listen closely, and invest where value is clearest.
Hands-on builder →
Customer products and independent builds I designed and coded myself — and what each one required under the hood.
01 · Designed & built
An AI business partner over text
For solo business owners with no staff. I designed and built the AI system behind it: a text-first assistant that keeps track of clients and admin and takes real actions in the tools they already use.
02 · Designed & built
Native iOS meditation app
A native iOS meditation app I designed and built from the ground up, focused on speed, simplicity, and a polished platform-native experience.
03 · Customer product · built
Two-sided wellness marketplace
A customer product connecting people with independent wellness facilitators worldwide. I built both sides: discovery and booking for guests, onboarding and payouts for providers.
04 · Designed & built
AI-powered career discovery
Turns personal reflections into career paths, weekly challenges, and real job openings. Still a work in progress.
Experiments
An experiment using my own 1000+ workouts to build a coach that only speaks from my data: race readiness scores, race-day simulations, and training advice.
triathleteos.lovable.app →Product Practice · How I work
Interviews, support conversations, and feedback reviews. At EXAR that meant 25+ customer engagements; at TRIPP and Kōkua it meant reading real conversations every week.
Event tracking, dashboards, funnels, and retention. At TRIPP this showed us where to invest and helped drive 3x user growth and 2x daily active users.
Prototypes and real products: AI agents with tool access (PocketClerk), a native iOS app (Aurelle), a marketplace with Stripe Connect (Spiritu).
Monthly multi-platform releases, evals and safety fallbacks for AI, and steady iteration. Kōkua grew engagement 20% and doubled weekly return usage.
Education
MSc, Psychology (Neuroscience, Psychophysiology & Measurement)
Western University · 2016 — 2018
BSc, Psychology (Honors Specialization)
Western University · 2011 — 2016
The next product
© 2026 DANIEL KHARLAS · LONDON, ON · PORTFOLIO